Refund policy

Digital purchases

Because digital files are delivered immediately and cannot be physically returned, completed digital purchases are generally final. If a file is defective, corrupted, materially different from its description or cannot be accessed, contact hello@brainrotbunch.com with your order number so we can make it right.

Physical merchandise

Our mugs, stickers and other merchandise are made to order. We generally do not accept returns or exchanges for a change of mind or an incorrectly selected option, except where applicable law requires otherwise.

If your item arrives damaged, defective, misprinted or different from what you ordered, email hello@brainrotbunch.com promptly and within 30 days of delivery. Include your order number and clear photos of the item and any damaged packaging. We will review the issue and arrange an appropriate replacement or refund for a confirmed fulfillment problem.

Please contact us before returning an item. We will provide instructions if a return is needed. Do not send items to an address printed on the package without contacting us first.

Missing packages and order changes

Contact us within 30 days of the estimated delivery date for a package that has not arrived. If you need to change or cancel an order, contact us immediately. Changes or cancellations may not be possible once production or fulfillment has started.

Apparel orders

Brain Rot Bunch clothing is sold by Zar Clothing. Please use Zar Clothing's support and return policy for those orders.

Nothing in this policy limits rights that cannot legally be excluded in your location.